Frequently Asked Questions

Camponesa & the environment

We have worked hard to select packaging that will leave the smallest footprint on our planet, so yes our packaging is vastly recyclable. To be precise:
- Our soap bar boxes are made of recycled paper and are completely recyclable.
- Our oil bottles are recyclable like other glass containers. Depending on your location & recycling facilities, the dropper can also be recyclable.
- Our shipping box itself is made of a minimum 75% recycled fibers and is fully recyclable. The stuffing paper, wrapping paper, sticker and welcome card are all made of recycled paper and are 100% recyclable.

As you can see on our labels, all our ingredients come from organic farmers.

As you can see on the labels some ingredients present in our soaps are the result of the saponification process (the soap making process) which were obtained by using organic compounds.

Our soaps and our Blended face oil booster contain essential oils which come from fruits, plants or vegetables that come from organic farming. Essential oils are made via a distillation process wihch creates naturally-occuring elements such limonene, geraniol and linalol.

The only ingredients which are not organic are the small amount of water (an inorganic compount in nature) in our soaps used in and resulting from the saponification process, and the charcoal powder used in the Sweet Fennel & Activated Charcoal which is mostly pure carbon obtained from slowly burning coconut shells and is a mineral which cannot be considered organic.

Our products contain no synthetic ingredients— this includes no dyes, no fragrances/dyes, no synthetic preservatives, no drying alcohols, silicones, chemical Screens, SLS (Sodium laureth sulfate), Parabens, Phenoxyethanol, Phthalates, Mineral oils, Ingredients of animal origin. We know, it's a long list of bad things we happily don't use!

All our products are considered vegan as none of our ingredients come from animals or animal byproducts.

In the first phase of our launch we will not offer refills on our website.
 
However, if response from consumers is positive we will implement a refill system.
 
You would have the option of purchasing our face & body oils in larger returnable containers. When empty, you would be able to return it against a discount on your future refill order. This way, we avoid having single-use packaging created and consumed, thus protecting helping protect our environment.

Shipping, delivery & returns

At this time, we only ship within the United Kingdom and the Republic of Ireland, including the English Channel islands. If you want to be the first to learn when we launch into new markets, you can subscribe to our newsletter.

We offer flat rate shipping at a rate of £5 for the United Kingdom for orders with a total under £50 and at a rate of £10 for the Republic of Ireland for orders under £100.
 
Orders above £50 in the UK and above £100 in Ireland qualify for free shipping.

We process orders within 1-2 business days. Should there be a delay for any reason, we will contact you.

Your order should arrive within 3 to 5 business days once shipped.

If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at ola@camponesa.store. We will make every effort to ensure the correct delivery of your order.
Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.

If you believe your package is missing we will start a trace with Royal Mail and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.
If your package was damaged during shipment, save the box and merchandise and notify us immediately at ola@camponesa.store. Please provide a photograph of the damaged package which will help us raise a claim with our carrier. We will arrange for a pick up and inspect the damaged package and the damaged items will be replaced.

Please refer to our Shipping & Return policy for more details.

If the product is unopened and undamaged, we will happily exchange it for another Camponesa product of equal value.
To start a return or an exchange, please contact us at ola@camponesa.store in order to start the process.
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that if you are shipping an item over £50 that you use a shipping service with reliable tracking or insurance. If a return item is lost in the shipment back, we cannot issue a refund.

Online ordering

We always suggest subscribing to our emails to ensure you are getting first-access to new products, promotions, and news. When a product is out of stock we do our best to make it available again soon. For me details on a specific product availability, please contact us at ola@camponesa.store

At the moment we do not provide samples due to limited on-hand inventory of our products. However, this is something we will be developing in the near future so stay tune for more news on the topic. You can subscribe to our newsletter to hear the latest news about Camponesa.

You can purchase any Camponesa product from www.camponesa.store only at the moment. Subscribe to our newsletter to hear the latest news about where to find and purchase Camponesa products.

If you haven’t signed up for our emails – please do! We will let you know about latest launches, news and offers. While we may not offer discounts often, we sometimes offer kits and gift sets which are a great way to receive multiple products at a value.

Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be use once expired. Promotions are not redeemable for cash. Camponesa reserves the right to change or rescind offers and promotion codes at any time. Please note that misuse of promotions and codes may result in order cancellation.

If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. If you are still having issues, please contact customer service.
We currently accept Visa, Mastercard, American Express, Paypal, Apple Pay as well as Google Pay.
If you need to make a change or cancel an existing order, please contact ola@camponesa.store for assistance.

Please log-in to your Camponesa account to view your order history.

Camponesa is a trademarked brand which is owned by Novacore Innovative Solutions Limited, therefore when you complete an order with us and pay via credit or debit card, Stripe (the payment processing company) will send you a receipt via email which will bear that name for legal reasons.

Product questions

Because our products are made of organic ingredients and do not contain any preservatives, they have a shelf life of 2 years. All our products should be stored in a cool, dry place and out of direct sunlight. We do indicate a best-before date which is stamped on the back label, near the hourglass symbol.

All skin care products have a period-after-opening date that is printed on the packaging. This information is a guideline to get the most out of your products and use them at their peak efficacy. On the back label of you Camponesa bottle, you will see an icon of an open can with a number inside. This refers to the number of months in which we recommend using the product.

Yes, but we recommend using common sense, and to do patch testing. Please note that only the Sweet Almond 100% cold pressed face oil is recommended for babies skin.

We never test any product or ingredient on animals. We also commit to never sell our products in countries where such testing is unfortunately either not banned or even required.

As you can see on our labels, all our ingredients come from organic farmers.

As you can see on the labels some ingredients present in our soaps are the result of the saponification process (the soap making process) which were obtained by using organic compounds.

Our soaps and our Blended face oil booster contain essential oils which come from fruits, plants or vegetables that come from organic farming. Essential oils are made via a distillation process wihch creates naturally-occuring elements such limonene, geraniol and linalol.

The only ingredients which are not organic are the small amount of water (an inorganic compount in nature) in our soaps used in and resulting from the saponification process, and the charcoal powder used in the Sweet Fennel & Activated Charcoal which is mostly pure carbon obtained from slowly burning coconut shells and is a mineral which cannot be considered organic.

Certifications are great to provide reassurance about the origin and production method of a product. However, they also can be quite expensive as one needs to pay admninistrative fees, inspections fees and travel & accomodation for the certifying experts. As a (very) small company we currently do not have the financial means to apply to existing certifications related to cosmetics in particular. It is our plan, however, to apply to certifications as soon as it is financially possible for Camponesa.

However, as you can see on our labels, all our organic ingredients come from farmers who are themselves certified for organic farming.
Our products contain no synthetic ingredients— this includes no dyes, no fragrances/dyes, no synthetic preservatives, no drying alcohols, silicones, chemical Screens, SLS (Sodium laureth sulfate), Parabens, Phenoxyethanol, Phthalates, Mineral oils, Ingredients of animal origin. We know, it's a long list of bad things we happily don't use!
All our products are considered vegan as none of our ingredients come from animals or animal byproducts.

Yes! All our products are gluten-free. If that changes in time, we would add an explicit mention about which product contains gluten.

No. We do not use parabens. And we never will!

Our entire product line is safe for pregnant or nursing women to use, with the exception of Blended Face Booster Oil as it contains Orange peel essential oil (usage of any essential oil is commonly not advised during pregnancy). However, always check with your doctor before using any new products while pregnant or nursing.

We recommend using facial oil in place or alongside your usual moisterizer, and to apply it on a clean face.

You can use any of our oils in your morning or evening routines. When applying makeup on top of our facial oils, wait 3 to 5 minutes before applying to allow the oil to sink into the skin.
Yes, our Sweet Almond 100% cold pressed face oil and our Blended face oil booster contain sweet almonds. We recommend consulting your physician before using these oils if you have any nut allergy.
You can use the Sweet Fennel & Activated Charcoal soap every day, up to twice a day. It is highly moisterizing and will not leave your skin dry.

We recommend using the Peppermint & Crushed Grapeseeds once a week as it is exfoliating and you should allow your skin to rest between exfoliations.
1) clean your face to remove impurities with one of our organic soap bars
2) hydrate your skin one of our facial oils
3) during daytime, use an SPF as a final step to protect your skin from sun exposure
4) wait 3-5 minutes before applying makeup

Contact us

For all press related enquiries please send and email with the subject reading "Press and Marketing Enquiry" via the contact page.

Please submit an application via email at ola@camponesa.store or by using the contact page.

Please contact ola@camponesa.store and include your information and how you would like to collaborate with us.

If you are having site issues, or have additional questions, please email ola@camponesa.store.