Frequently Asked Questions
Camponesa & the environment
We have worked hard to select packaging that will leave the smallest footprint on our planet, so yes our packaging is vastly recyclable. To be precise:
- Our soap bar boxes are made of recycled paper and are completely recyclable.
- Our oil bottles are recyclable like other glass containers. Depending on your location & recycling facilities, the dropper can also be recyclable.
- Our shipping box itself is made of a minimum 75% recycled fibers and is fully recyclable. The stuffing paper, wrapping paper, sticker and welcome card are all made of recycled paper and are 100% recyclable.
As you can see on our labels, all our ingredients come from organic farmers.
As you can see on the labels some ingredients present in our soaps are the result of the saponification process (the soap making process) which were obtained by using organic compounds.
Our soaps and our Blended face oil booster contain essential oils which come from fruits, plants or vegetables that come from organic farming. Essential oils are made via a distillation process wihch creates naturally-occuring elements such limonene, geraniol and linalol.
The only ingredients which are not organic are the small amount of water (an inorganic compount in nature) in our soaps used in and resulting from the saponification process, and the charcoal powder used in the Sweet Fennel & Activated Charcoal which is mostly pure carbon obtained from slowly burning coconut shells and is a mineral which cannot be considered organic.
Our products contain no synthetic ingredients— this includes no dyes, no fragrances/dyes, no synthetic preservatives, no drying alcohols, silicones, chemical Screens, SLS (Sodium laureth sulfate), Parabens, Phenoxyethanol, Phthalates, Mineral oils, Ingredients of animal origin. We know, it's a long list of bad things we happily don't use!
All our products are considered vegan as none of our ingredients come from animals or animal byproducts.
Shipping, delivery & returns
At this time, we only ship within the United Kingdom and the Republic of Ireland, including the English Channel islands. If you want to be the first to learn when we launch into new markets, you can subscribe to our newsletter.
We process orders within 1-2 business days. Should there be a delay for any reason, we will contact you.
Your order should arrive within 3 to 5 business days once shipped.
If you believe your package is missing we will start a trace with Royal Mail and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.
Please refer to our Shipping & Return policy for more details.
Online ordering
We always suggest subscribing to our emails to ensure you are getting first-access to new products, promotions, and news. When a product is out of stock we do our best to make it available again soon. For me details on a specific product availability, please contact us at ola@camponesa.store
You can purchase any Camponesa product from www.camponesa.store only at the moment. Subscribe to our newsletter to hear the latest news about where to find and purchase Camponesa products.
If you haven’t signed up for our emails – please do! We will let you know about latest launches, news and offers. While we may not offer discounts often, we sometimes offer kits and gift sets which are a great way to receive multiple products at a value.
If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. If you are still having issues, please contact customer service.
Please log-in to your Camponesa account to view your order history.
Product questions
Because our products are made of organic ingredients and do not contain any preservatives, they have a shelf life of 2 years. All our products should be stored in a cool, dry place and out of direct sunlight. We do indicate a best-before date which is stamped on the back label, near the hourglass symbol.
All skin care products have a period-after-opening date that is printed on the packaging. This information is a guideline to get the most out of your products and use them at their peak efficacy. On the back label of you Camponesa bottle, you will see an icon of an open can with a number inside. This refers to the number of months in which we recommend using the product.
Yes, but we recommend using common sense, and to do patch testing. Please note that only the Sweet Almond 100% cold pressed face oil is recommended for babies skin.
We never test any product or ingredient on animals. We also commit to never sell our products in countries where such testing is unfortunately either not banned or even required.
As you can see on our labels, all our ingredients come from organic farmers.
As you can see on the labels some ingredients present in our soaps are the result of the saponification process (the soap making process) which were obtained by using organic compounds.
Our soaps and our Blended face oil booster contain essential oils which come from fruits, plants or vegetables that come from organic farming. Essential oils are made via a distillation process wihch creates naturally-occuring elements such limonene, geraniol and linalol.
The only ingredients which are not organic are the small amount of water (an inorganic compount in nature) in our soaps used in and resulting from the saponification process, and the charcoal powder used in the Sweet Fennel & Activated Charcoal which is mostly pure carbon obtained from slowly burning coconut shells and is a mineral which cannot be considered organic.
However, as you can see on our labels, all our organic ingredients come from farmers who are themselves certified for organic farming.
Yes! All our products are gluten-free. If that changes in time, we would add an explicit mention about which product contains gluten.
Our entire product line is safe for pregnant or nursing women to use, with the exception of Blended Face Booster Oil as it contains Orange peel essential oil (usage of any essential oil is commonly not advised during pregnancy). However, always check with your doctor before using any new products while pregnant or nursing.
You can use any of our oils in your morning or evening routines. When applying makeup on top of our facial oils, wait 3 to 5 minutes before applying to allow the oil to sink into the skin.
2) hydrate your skin one of our facial oils
3) during daytime, use an SPF as a final step to protect your skin from sun exposure
4) wait 3-5 minutes before applying makeup
Contact us
For all press related enquiries please send and email with the subject reading "Press and Marketing Enquiry" via the contact page.
Please submit an application via email at ola@camponesa.store or by using the contact page.
Please contact ola@camponesa.store and include your information and how you would like to collaborate with us.